OS Systems works closely with a team of professional stores in supporting our product lines. We encourage our customers, whenever possible, to work with those dealers for equipment selection, fit, maintenance and information on use and care. If your local professional store doesn’t carry OS Systems products, please e-mail us with your contact information, including address, day and night phone numbers and the items that you are interested in. We will insure that you are able to secure your purchase.
None of your personal information will be shared, loaned, sold or given to anyone outside of OS Systems, or the credit card company, and will be collected and used only for the purpose of processing your order.
Purchasers who buy any standard OS Systems product directly from OS Systems, may return that product, within 30 days of receipt, for any reason.
If the purchase is made by credit card, Purchasers who buy any standard OS Systems stocking product, not made to order, will be charged only a minimum 7% restocking fee. Purchaser will be charged a 25% restocking fee for the return of any non-stocking, standard OS Systems product so purchased, which is made to order. In any event, Purchaser is responsible for all shipping and handling charges from OS Systems to Purchaser and from Purchaser to OS Systems.
If the purchase is not made by credit card, Purchasers who buy any standard OS Systems product, whether stocking or not, directly from OS Systems, will be charged a 25% restocking fee. Purchaser is further responsible for all shipping and handling charges from OS Systems to Purchaser and from purchaser to OS Systems.
Any product which is custom made, ie. not a standard OS Systems product, in feature design, color selection, or sizing, can not be returned for any reason, if such order is made to the Purchaser’s specifications.